Other FAQs

Q: How does the hardware wallet transfer money?

A: The hardware device is connected to the client/web wallet via Bluetooth to transfer money (the transfer operation is similar to the hot wallet operation). At this time, you need to confirm with a physical button and enter the correct PIN code to sign.

Q: My NFT can be stored in a hardware wallet?

A: Yes, it is just like operating other assets in TokenPocket.

Q: What should I do if I lose my hardware wallet?

A： A hardware wallet is a special electronic device that uses a secure chip to generate and store mnemonic phrases. In the blockchain world, the mnemonic is the only proof of asset ownership, so keep your mnemonic well, even if the hardware wallet is damaged, lost, or the manufacturer runs away, you don't have to worry about the loss of assets.

Q: If the hardware wallet is damaged, can the Bitcoin and Ethereum in it be recovered?

A: The premise is to keep the mnemonic, just import the mnemonic to other wallets.

Q: Why is hardware wallet safe?

A: Offline storage of private keys - hardware wallets use a dedicated encryption chip to store keys, isolated from the Internet. And the key cannot be exported directly from the wallet. Cut off the hacker's way of intrusion through the network. In this way, even if the computer or mobile phone using the hardware wallet has a virus or is hacked, the security of the key can be guaranteed without causing asset loss.

Q: Will there be any fees for transactions using hardware wallets?

A: No - hardware wallets are directly transacted in the blockchain network. Unlike exchange withdrawals, hardware wallets do not charge fees other than miner fees for transactions. At present, hardware wallet manufacturers have not charged fees and will not require account registration.

Q: Will the hardware wallet save the user's personal information?

A: The current mainstream hardware wallet clients do not require users to submit personal information to register an account, and only need to record personal mnemonic information.

Q: What if my hardware wallet is lost or stolen?

A: The hardware wallet is protected by a PIN code package to ensure that even if the wallet is stolen by others, your assets cannot be easily obtained. And you need to buy a new hardware wallet as soon as possible, recover the funds with the "mnemonic phrase", and then transfer the funds to a safe account in case someone cracks the PIN code and steals your assets.

Q: What if a hardware wallet company goes bankrupt?

A: At present, most wallets use hierarchical deterministic technology and comply with BIP32/BIP39/BIP44 standards.

The BIP39 standard defines wallet mnemonics, seed generation rules, and a mnemonic lexicon with 2048 words.

Hardware wallets that use the BIP39 standard mnemonic lexicon are universal.

That is, if a hardware wallet manufacturer goes bankrupt and stops its service, you can import this set of mnemonics into other hardware wallets or software, and you can restore private keys and assets.

Of course, some hardware wallet manufacturers have developed their own thesaurus instead of using the BIP39 standard mnemonic thesaurus.

Such mnemonics cannot be imported and restored in other wallets. Of course, manufacturers can also develop a set of tools to convert mnemonic words into private keys.

The private key is deduced by the tool, and then you import the private key into other wallets, and the assets can also be recovered.

If the hardware wallet manufacturer neither uses the BIP39 standard mnemonic library nor provides a tool to push the private key through the mnemonic, if the manufacturer goes bankrupt, your assets may not be recovered.