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  • πŸ’‘About KeyPal
  • πŸ“˜KeyPal tutorial
    • | KeyPal Hardware Wallet
      • 1.Overview of using KeyPal hardware wallet
      • 2. Keypal tutorial
        • 🎯| KeyPal's main function
        • πŸ—’οΈ| Graphic tutorial of KeyPal
          • 2.1 Create a new wallet
          • 2.2 Restore the wallet by import the mnemonic phrase
          • 2.3 Device security-modify PIN code and reset device
          • 2.4 Use KeyPal to connect TokenPocket
        • πŸ“½οΈ| Video tutorial of KeyPal
          • | Basic Device Operations
          • | Activating the Device (Creating a Mnemonic Phrase)
          • | Activating the Device (Importing a Mnemonic Phrase)
          • | Using KeyPal to Connect to TokenPocket
          • | Using KeyPal with TokenPocket for Receiving and Transferring crypto
        • πŸ“–| Connect extension wallet
          • 1️⃣Connect TP extension wallet
        • πŸ“–| Add a custom network
          • 1️⃣About adding Ethereum Proof of Work (ETHW)"
        • πŸ“–| Tutorial on Creating a Multisig Wallet with KeyPal Hardware Wallet
      • 3. Firmware upgrade of KeyPal
        • πŸ’»| 3.1 For PC
          • 3.1.1 KeyPal firmware upgrade tutorial for Windows-pc
          • 3.1.2 KeyPal firmware upgrade tutorial for Mac-pc
          • 3.1.3 KeyPal firmware upgrade tutorial for Linux
        • βš™οΈ| 3.2 For web page
          • 3.2.1 KeyPal firmware upgrade tutorial for Windows-web
          • 3.2.2 KeyPal firmware upgrade tutorial for Mac-web
          • ⏺️How to upgrade firmware while KeyPal is not activated.
        • ➑️| 3.3 Tutorial for version 1.4 - 2.1
          • 3.3.1 KeyPal firmware upgrade supports EOS/TRON(1.4 to 2.1.04)
          • 3.3.2 KeyPal firmware upgrade supports EOS/TRON(2.1.00 to 2.1.04)
          • 3.3.3 KeyPal firmware upgrade (2.1.04 to 2.1.07)
        • ➑️| 3.4 Tutorial for version 2.1.7-2.3.0
        • ➑️| 3.5 Tutorial for version 2.3.00-2.3.02
        • ➑️| 3.6 Tutorial for version 2.3.04
        • ➑️| 3.7 Tutorial for version 2.3.05
        • ➑️| 3.8 Tutorial for version 2.3.06
        • ➑️| 3.9 Tutorial for version 2.3.07
        • ➑️| 3.10Tutorial for version 2.3.08
        • ➑️| 3.11Tutorial for version 2.4.02
        • ➑️| 3.12Tutorial for version 2.4.03
        • ➑️| 3.13Tutorial for version 2.4.04
        • ⁉️| Firmware Upgrade Q&A
      • 4. Usage and security tips
        • 🟦4.1 "Bluetooth cannot be searched" problem solution
          • βš™οΈ4.1.1 Solution for Bluetooth connection failure prompt
        • 🟦4.2 Driver installation
        • 🟦4.3 A note about resetting your device
        • 🟦4.4 About address verification
        • 🟦4.5 Recovery Method for Device Malfunction
        • 🟦Other Usage Notes
    • | KeyPal Card(Backup Card / Signature Card)
      • 1.Backup Mnemonics/Private Key
      • 2.Import/Restore Mnemonics (Private Key)
      • 3.Signature/Payment Guide
      • 4.Common Issues
    • | Advanced User Manual
      • 1.How to Backup Hardware Wallet Generated Mnemonics to KeyPal
  • πŸ“™Knowledge of hardware wallet
    • What is hardware wallet
      • β˜‘οΈWhat is Mnemonic Phrase?
      • β˜‘οΈAbout BIP39
      • β˜‘οΈWhat PIN code use for?
      • β˜‘οΈThe useful of firmware upgrade
      • β˜‘οΈWhat is watch-wallet
      • β˜‘οΈWhat is cold-wallet
      • β˜‘οΈWhat is hot-wallet?
      • β˜‘οΈWhat is multi-signature wallet?
      • β˜‘οΈMPC wallet and multi-signature wallet
      • β˜‘οΈWhat Is the Miner Fee?
      • β˜‘οΈWhat is approve?
    • What is KeyPal Card
    • What is blind signature？
    • Other FAQs
  • πŸ“…Firmware upgrade log
    • πŸ†•Version 2.4.04
    • πŸ†•Version 2.4.03
    • πŸ†•Version 2.4.02
    • πŸ†•Version 2.3.08
    • πŸ†•Version 2.3.07
    • πŸ†•Version 2.3.06
    • πŸ†•Version 2.3.05
    • πŸ†•Version 2.3.04
    • πŸ†•Version 2.3.02
    • πŸ†•Version 2.3.00
    • πŸ†•Version 2.1.07
    • πŸ†•Version 2.1.04
    • πŸ†•Version 1.4.05
  • ❓Buy FAQ
  • πŸ“œProduct policy
    • User Agreement
    • Privacy Policy
    • Sales Policy
  • πŸ“©About
    • Contact Us
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  1. KeyPal tutorial
  2. | KeyPal Hardware Wallet
  3. 4. Usage and security tips

4.5 Recovery Method for Device Malfunction

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Last updated 1 day ago

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If the device becomes unresponsive during use, we recommend the following recovery method: Use a pointed object (such as a paperclip) to press and hold the Reset hole at the bottom of the device for about 1 second. This will trigger a power-off reboot and help restore normal operation. (Note: This operation will not reset the deviceβ€”it only performs a power-off reboot.)

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