Buy FAQ
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Q: What is the KeyPal Hardware Wallet?
A: KeyPal Hardware Wallet is a hardware cold wallet for multi-chain digital assets incubated by TokenPocket Foundation and developed by itself in depth; it provides users with a new blockchain hardware wallet with high security, easy to use and friendly operation for blockchain asset management and blockchain DEFI/DApp/NFT through Bluetooth connection.
Q: What is the security of KeyPal hardware wallet?
A: Built-in true random number generator, dual chip design, SE chip protection, unique serial number binding, support for first-time boot verification function; sturdy alloy body design.
Q: What are the features of KeyPal hardware wallet?
A: KeyPal is equipped with a more reasonable and user-friendly interactive interface, a large 2.0-inch screen, and a cool black metal body designed with trendy elements; a hardware wallet that integrates sensory, visual, operational and security features.
Q: What public chains and tokens/coins does KeyPal support?
A: KeyPal hardware wallet supports thousands of coins.
For public chains: support for BTC, ETH, BSC, TRON, MATIC, HECO, DOT, EOS, KSM, LTC, BCH, DOGE, BNB, OKExChain and EVM public chains and Layer2 solutions, also support Substrate parallel chains, etc..
For tokens/coins: Support OMNI, ERC20, ERC721, BEP20, EOS, TRC10, TRC20, HRC20, DOT, KSM, BEP2, etc.
Q: Are there more features that we can expect from KeyPal?
A: In addition to providing users with secure management of blockchain assets and the latest ways to play with blockchain, our KeyPal hardware wallet will later support one-click firmware upgrades for coins and public chains, and there will be some features around KeyPal on the wallet.
Q: How long will the pre-sale last?
A: Our pre-order period starts from August 9, 2021 to September 10, 2021. You can only enjoy our special price during the pre-order period and while stocks last. The original price will be restored after the pre-order period. Keep an eye on our website, WeChat Official Account and Twitter for further events.
Q: In which channels can I buy KeyPal?
A: You can purchase our products through three channels.
a. Official website ()
Q: When will the goods be shipped after payment?
A: Our pre-order campaign is a great way to give back to our community who have supported and trusted us for so long. Due to the epidemic and the global shortage of chips, the first shipments will be made in mid to late October and will be made in the order of the order numbers of completed payments.
Once shipped, you can check the corresponding logistics information on the corresponding purchasing platform.
Q: About shipping logistics
By default, we ship by SF Express (except for overseas, Hong Kong, Macau, Taiwan, Xinjiang and Tibet). If you have any other special needs, please confirm with our online customer service before making payment and make up the corresponding cost (if any).
Q: About receipt confirmation
A: As the hardware wallet is a blockchain digital asset security product, in order to improve our security, quality, and service of the product, to reduce the risk and prevent the occurrence of package dropping, damage during transportation, etc.; please check the outer packaging of the goods at the first time you receive the courier, and sign the receipt only after ensuring that the goods are intact.
Q: About the merchandise invoice
A: We support the issuance of ordinary VAT electronic invoices, please contact our customer service within 7 working days after confirming receipt of goods and send the information you need to invoice (enterprise, unit name or individual, taxpayer identification number and other information to our email: support@keypal.pro), in Taobao, you can fill in the corresponding customer service center for the purchase of channels.
Q: About pre-sale refunds
A: If you want to get a refund after purchasing and paying for our products for some reason (including not wanting to buy, overpayment, wrong operation, etc.), Please send an email within ten working days of your payment to our email: support@keypal.pro, follow the order: email subject (KeyPal presale refund + reason for refund), and attach the order number, payer's name, phone contact, reason for refund, etc. in the body of the email. We will process the refund within 3 working days after receiving the email.
Q: About returns and exchanges
A: As the hardware wallet is a special security product of the blockchain digital asset, except for the quality of the hardware firmware, once sold, opened or used, no return service is accepted. Please refer to the "Return Policy" on our website for details.
Note: Warm reminder
For the purchase of products, please purchase from official channels or from an official authorized agent of the KeyPal hardware wallet.
If purchased from channels from unofficial or unofficial authorized, you will be responsible for any risk or loss of assets.
b. Taobao Corporate Store (search for "KeyPal Hardware Wallet" or click on the link, )
c. Youzan Mall (search for "KeyPalWallet" on WeChat app or click on the link,
d. Strikingly online store,