Explanation of KeyPal 2 Bluetooth Connection Issues
When connecting both KeyPal Plus and KeyPal 2 simultaneously, the TokenPocket App may show a loading screen or display “Please wait”, especially on some older Android devices.
To ensure proper connection of KeyPal 2, please follow these steps:
Before reconnecting, turn off your phone’s Bluetooth and then turn it back on, then initiate the KeyPal 2 Bluetooth connection.
If connection still fails:
Go to your phone Settings > Bluetooth.
Find KeyPal 2 and select “Forget/Unpair”.
Restart the TokenPocket App, then search and connect the device again.
If the issue persists, consider updating your phone’s OS or contacting official customer support.
