> For the complete documentation index, see [llms.txt](https://keypal.gitbook.io/en/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://keypal.gitbook.io/en/user-manual/keypal-2/tutorial/faq/bluetooth-connection.md).

# Explanation of KeyPal 2 Bluetooth Connection Issues

When connecting both KeyPal Plus and KeyPal 2 simultaneously, the TokenPocket App may show a loading screen or display “Please wait”, especially on some older Android devices.

To ensure proper connection of KeyPal 2, please follow these steps:

1. Before reconnecting, turn off your phone’s Bluetooth and then turn it back on, then initiate the KeyPal 2 Bluetooth connection.

<figure><img src="/files/RHlslYcXGmuso5YCuAvr" alt="" width="375"><figcaption></figcaption></figure>

2. If connection still fails:

* Go to your phone Settings > Bluetooth.
* Find KeyPal 2 and select “Forget/Unpair”.
* Restart the TokenPocket App, then search and connect the device again.

<figure><img src="/files/Xn8QpHfsVpTlsfSbKhKT" alt="" width="375"><figcaption></figcaption></figure>

If the issue persists, consider updating your phone’s OS or contacting official customer support.

*Customer Support:*\
*WeChat: KeyPal-Wallet*\
*Email: <support@keypal.pro>*


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