Explanation of KeyPal 2 Bluetooth Connection Issues

When connecting both KeyPal Plus and KeyPal 2 simultaneously, the TokenPocket App may show a loading screen or display “Please wait”, especially on some older Android devices.

To ensure proper connection of KeyPal 2, please follow these steps:

1. Before reconnecting, turn off your phone’s Bluetooth and then turn it back on, then initiate the KeyPal 2 Bluetooth connection.

1. If connection still fails:

• Go to your phone Settings > Bluetooth.

• Find KeyPal 2 and select “Forget/Unpair”.

• Restart the TokenPocket App, then search and connect the device again.

If the issue persists, consider updating your phone’s OS or contacting official customer support.

Customer Support: WeChat: KeyPal-Wallet Email: [e-mail]