# | Firmware Upgrade Q\&A

Q. The KeyPal hardware does not respond after connecting to the computer?&#x20;

Use <mark style="color:blue;">**Google Chrome**</mark> to open <mark style="color:blue;">**https://connect.keypal.pro/**</mark> to enter the upgrade page and connect the KeyPal hardware to the computer and nothing happens.

In this case, please check whether the KeyPal bridge is installed and whether it is running normally.

![Check if KeyPal bridge is installed](https://3004735000-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mg5GOG96Z7bXpRaCDZW%2Fuploads%2FzTRufBRCeFaSBugXLAuv%2Fimage.png?alt=media\&token=6abad661-976d-40e2-8d3f-c89e8fb3fe5a)

![Run task manager and check if Bridge (keypald) is running in your computer system](https://3004735000-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Mg5GOG96Z7bXpRaCDZW%2Fuploads%2F5vuzSIPZEkwlWL0UsaeS%2Fimage.png?alt=media\&token=c63fbada-21d0-4599-91a3-07cdeefbed68)

